Although the card member initially called for assistance booking flights using reward points, she was so pleased with the service that she reserved and managed nearly all facets of her European vacation with the Concierge team.

“I have been working on a European trip with several passengers and I have been very impressed with your capable team and the professional handling of our trip,” a Vice Chairman of a US Private Bank said while pinpointing several team members who were key in securing her preferred reservations.

In addition to flights for six passengers, the Concierge team assisted her with the details necessary to travel to Europe in June of 2022.

A member contacted Concierge to help make arrangements for his wedding proposal! He planned to pop the question at an NBA Finals Game on the Jumbo-Tron! The concierge contacted the PR department for the team/venue and made arrangements with the member to have his live proposal happen courtside. The member contacted us afterward with great news. She said Yes!

A member contacted Concierge to see if we could help him locate and return his wallet. He was in the midst of a cross-country trip through Europe and already on a train leaving the country. He had left his wallet in the hotel safe that morning and was going to need it at his destination.

The concierge worked through the night with the hotel staff and courier services to pick up the wallet and other personal items that had been left behind and met the member with the package only a few hours after his arrival at his next hotel.